SUPPORT:
Technical support is available to Vernon Software customers either by subscription or on a per call basis.
Software Support Agreement (Subscription)
Software support agreements are available for each Vernon Software product. Customers requesting technical support under a software support agreement must have a current software support agreement in effect for the specific product they call about. A software support agreement on one product is not transferable to another product.
A one-year technical support contract provides the end user with remote technical support during the coverage period. Software enhancements, bug fixes, and software updates made during the contract period are available to subscription technical support customers free during the coverage period
Per Call Support
Software support is provided under this arrangement on a per call basis. Customers are charged a flat fee for each call. The fee charged by Vernon Software for each call is based on the specific software product you call about.
Customers can receive assistance with their Vernon Software product by contacting us at 860.872.6570 or by emailing us using the support form below.
Per Call Support customers may purchase upgrades to their Vernon Software products by calling our office at 860.872.6570 or by emailing us using the support form below and paying the then current upgrade fee for the specific product.
HARDWARE:
Our software will run on any MS Windows operating system newer than Windows 98.
We recommend, however, that you use a Pentium IV processor 2Ghz or faster with a minimum of 512 meg of memory, 80 Gig Fixed Disk Drive, 17” graphics display with a resolution of 1024 x 768 or better.
TRAINING:
On-site support and training can be arranged by calling our offices as 860.872.6570.